Support

The product is supported primarily through a chat interface (Intercom) built into the interface:

Click this icon in the bottom-right corner of the product UI to launch the chat interface

This brings up a dialogue through which a live chat with one of the iris support team members will be initiated. If all team members are offline, an email notification will be sent to the team and they will respond via the chat program next-day.

Hours for chatting directly with the product team are general business hours: Mon-Fri, 0900-1800 CST / UTC-6